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They have customer service taking calls all day long. I've dealt with them for years with ZERO problems and they've NEVER failed to answer the phone. They sell most of their stuff on the phone, so they answer it. I can't even recall how many items I've bought from them over the years and have never had one problem. It makes no sense at all that you say they don't answer the phone. That's absurd. You sound like you work for a competitor.
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