Back in the seventies a friend worked as a mall cop. The area the mall was in got incorporated and the mall cops became the police over night. The only change for my friend was a slight change of uniform and a gun.
A co-worker was a part time security guard. He had minimal training in security and no firearm training. Depending on where he worked he was issued a gun, or not. Iirc there was little if any difference in pay.
The majority of security guards are paid minimum wage or only slightly above that. They receive little or no training.
Luckily for them and society most security positions never require more than a warm body with a cell phone.
What happened to the lady in the OP was horrible. But going from there to arming all security guards is a big jump.
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