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My point is, S&W turns out a boatload of guns every year. Like any large reputable company (Colt firearms, Ford, Chevy, Bear Archery, etc.), given the tremendously high volume of products being manufactured, there will always be an occassional imperfect item that slips by Quality Control, hence their Warranty and repair Departments.
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Very true, guns are made by humans, and humans are fallible. But, didn't the OP write that he has returned this same handgun 3 times? If you can't get something right the first time, that's ok, we all make mistakes, fix it and say you're sorry. If you can't get it right the second time, you need serious training. If you can't get it right the third time, you're in the wrong line of work. Obviously, someone at S&W is in the wrong line of work.