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It may, or may not, be internal to the company, no way to know at this point, from what I read.
I wouldn't rake them over the coals, unless I KNEW FOR A FACT, that the company was intentionally processing charges they new to be illegitimate. There are brilliant criminals waiting in the shadows to pounce on any opportunity to exploit credit card information, and it happens to a lot of innocent people, but good companies end up being the brunt of blame unfortunately.
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Do not argue with an idiot. He will drag you down to his level and beat you with experience.--Mark Twain
"I have opinions of my own 'strong opinions' but I don't always agree with them."--George Bush
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