The same type of failure being reported is troubling, and not typical of Ruger. A friend of mine was about to buy the LC9 as her first gun to use with her CHL. I may have to tell her to wait a bit, or opt for the Walther PPS.
I do agree that new member complaints need to be treated with a grain of salt. Always possible it's one person with a spoofed IP address and multiple accounts who had a particularly bad experience.
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16 Pistols, 5 Rifles, 1 Shotgun, no time to shoot them
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