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I had one experience ordering from Optics Planet. They ignored directions for shipping and my scope bounced around the entire West Coast for over a month before it was sent back to them. During the entire episode I asked them if they would just send me another one and they refused. They offered me zilch and that's the business I give them. I know they have done well with many other people, or they would no longer be in business, just my personal experience was unhappy enough that I won't deal with them again.
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