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I mean, is anyone really surprised that they can't get competent assistance from a company that pays its employees minimum wage and prices its goods at pennies over wholesale?
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Not a bit. If I want knowledgeable advice I come here or go to LGS, if I want ammo, I go to Walmart because they are cheaper than LGS. I like to support local businesses whenever I can, but $5 a box more is a lot to ask for the same product in a dustier box