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I called S&W today to find out the status of my return and I was told it would be 3 weeks before the gunsmith gets to look at the gun. I do not think the Shield has any more problems than Glock, Springfield, HK or any other high quality pistol I do believe S&W's customer service is worse than the afore mentioned companies. I am VERY unhappy about the 3 week wait to have the gun looked at much less repaired.
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