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Originally Posted by Nordeste
I seriously doubt there's anyone at Remington who can be contacted, officially, here in Spain. AFAIK, there is an importer, and perhaps that's all. Anyway, it's worth giving it a try. As you say, it's intolerable that this happens in duty ammo. It's 124 grains 9 mm, leadless Remington UMC. The one in the green box.
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My apologies -- I didn't recognize your location. I can see that would make things difficult.
That said, the department involved should be made to understand that Remington UMC is NOT duty-grade ammunition. It is bottom-of-the-barrel, generic, plinking/practice grade ammo ONLY. Regardless of location, for any agency or department to be issuing that stuff for duty ammunition is simply irresponsible. (At least, in my opinion.)