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Lock the bolt in the open position. When you look into the port towards the bolt face you should see the ejector riding in a slot on the left side of the bolt face (as viewed from the butt). If the ejector is in place and protrudes from the bolt face, then it is OK.
The next suspect would be an improperly assembled gas system or use of extremely light shotshell loads that cannot properly cycle the action. New guns might need heavier loads at first until they get broken in. After a couple hundred shells, then you'll be able to use light loads.
I use a PAST shoulder pad (sissy pad) when running high brass shoulder-manglers through a new gun. That sure beats popping Advil and being sore for a week.
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