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I dont understand dealers not doing efile. Even if only as a cust service thing. But i guess if they are paid 100% up front they have no incentive to speed the process up.
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A lot of that may be due to technical issues. The site is nearly impossible to access most of the time. The ATF has acknowledged that the system is shut down for reboot for several hours a day, most of those times being during business hours. During what windows of operation do exist, tons of users flood in trying to access the system, which also causes it to crash.
It's possible to get through, but even then, the system will kick the user out. Right now, it's a logistical disaster. I've been trying to get one filed for the last week and a half, and I've poured about 9 man-hours into that one form.
If it gets to working the way it should, it'll be a real asset. The problem is, it rarely does.