Hello. I had a kind of similar situation with Century and will never trade with them again.
I ordered some ammo, which they shipped to the wrong address.
I noted that something was wrong while tracking the shipment.
Sure enough, they confirmed that while they'd gotten the address way wrong, I could NOT be refunded until THEY received back the package that THEY sent to the WRONG location.
I was refunded. I'm glad that whomever didn't keep the package or it looks like I'd have been out my money for their mess up.
Best.
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