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busted1200 · June 12, 2009, 11:58 PM

Old Today, 11:15 AM #573
Charles Daly
Senior Member

Join Date: 06-05-03
Location: Harrisburg, PA
Posts: 161

busted1200, thank you for posting your experience with our Customer Service, and I honestly mean that. Although it brings to light the terrible way you were treated, it brought to my attention something that I would never have known about.

You were treated terribly. No matter what happened with your bolt you should have been contacted immediately and a follow-up contact should have been made when your gun was sitting in our service department for months with no resolution.

I apologize for the way you were treated. This morning we had a meeting with our Customer Service manager and he was informed (again) that his attitude was unacceptable. He has been instructed to modify his behavior and was told to treat our consumers with the utmost respect.

I can assure you that we have taken your post quite seriously and have taken steps to insure that this sort of thing will not happen again.

Again, thank you for bringing this to my attention.

Sincerely,
__________________
Michael Kassnar, President
K.B.I., Inc.

Manufacturers, Importers and Distributors of Charles Daly and other fine firearms.

June 12, 2009, 11:58 PM	#3
busted1200 Member Join Date: December 18, 2001 Location: Evansville IN. Posts: 27	response posted on THR Old Today, 11:15 AM #573 Charles Daly Senior Member Join Date: 06-05-03 Location: Harrisburg, PA Posts: 161 busted1200, thank you for posting your experience with our Customer Service, and I honestly mean that. Although it brings to light the terrible way you were treated, it brought to my attention something that I would never have known about. You were treated terribly. No matter what happened with your bolt you should have been contacted immediately and a follow-up contact should have been made when your gun was sitting in our service department for months with no resolution. I apologize for the way you were treated. This morning we had a meeting with our Customer Service manager and he was informed (again) that his attitude was unacceptable. He has been instructed to modify his behavior and was told to treat our consumers with the utmost respect. I can assure you that we have taken your post quite seriously and have taken steps to insure that this sort of thing will not happen again. Again, thank you for bringing this to my attention. Sincerely, __________________ Michael Kassnar, President K.B.I., Inc. Manufacturers, Importers and Distributors of Charles Daly and other fine firearms.