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"Answer those questions and I'll try to help."
Really doesn't make any diff now as the prints have already been submitted "as is".
Scanner was cleaned multiple times
Fingers were cleaned with alcohol based hand sanitizer multiple times
Finger tips were rubbed, thumped, and kneaded before/during attempts
Additional pressure was applied to the backs of the fingers
Results were blotched, uneven, smudged, and had gaps.
In addition, there's no option for injuries. I've had a thumb tip cut off across the main "print area" and re-attached leaving only a blob in the "whirl" of the print and spouse has lost most of one thumb in an accident.
IIRC the ink print cards had a comment area to address these issues.
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