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Mobuck I dunno what the difference would be.
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Seems like a clerk at the store helped him.
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Even my Son and DIL had difficulty getting good quality prints. I can understand my problems due to arthritic joints and previously injured fingers but spouse and kids don't have those problems.
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It's difficult to roll your own prints perfectly because of human anatomy. Having someone else take your arm/hand/fingers and roll them for you is best.
By "good quality prints" are you referring to the grading of Excellent/Very Good/Good/Fair/Poor that the kiosk provides?
Or were your prints smudged, blotchy, faint, missing areas of detail?
Did you wipe off the scanner glass with the microfiber cloth clipped to it?
Answer those questions and I'll try to help.
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