The Firing Line Forums - View Single Post - OMB Express--Great Customer Service.

**JohnKSa** · April 21, 2008, 11:37 AM

I placed an order with OMB Express at around 7PM Friday night. Due to a mixup (partially my fault) I did not receive the free shipping promised in the special offer I to which I responded. It was an email offer (I requested to be placed on the list) but I didn't click through on the email so the free shipping offer wasn't processed.

At 8:30PM Friday night I sent an email to their customer service asking about the problem. At 8:23AM Saturday morning I had an email response from OMB customer service indicating the problem would be fixed. At 8:20AM Monday morning another email arrived confirming that the invoice had been corrected.

Besides the fact that I got a great deal on Glock night sights ($52 for a complete set) I think that's pretty impressive responsiveness.

I've bought a number of things from OMB in the past and will certainly be doing business with them again.

April 21, 2008, 11:37 AM	#1
JohnKSa Staff Join Date: February 12, 2001 Location: DFW Area Posts: 24,975	OMB Express--Great Customer Service. I placed an order with OMB Express at around 7PM Friday night. Due to a mixup (partially my fault) I did not receive the free shipping promised in the special offer I to which I responded. It was an email offer (I requested to be placed on the list) but I didn't click through on the email so the free shipping offer wasn't processed. At 8:30PM Friday night I sent an email to their customer service asking about the problem. At 8:23AM Saturday morning I had an email response from OMB customer service indicating the problem would be fixed. At 8:20AM Monday morning another email arrived confirming that the invoice had been corrected. Besides the fact that I got a great deal on Glock night sights ($52 for a complete set) I think that's pretty impressive responsiveness. I've bought a number of things from OMB in the past and will certainly be doing business with them again. __________________ Do you know about the TEXAS State Rifle Association?