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I’m not making excuses for how you were treated, but as a whole we as consumers are to blame. Basically, everyone says they want excellent customer service, but they turn around and spend their money at the place with the lowest price. Companies see the general trend and respond according. At the end of the day people will tolerate bad service for cheaper prices I mean why else would Walmart exist.
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A major source of objection to a free economy is precisely that it ... gives people what they want instead of what a particular group thinks they ought to want. Underlying most arguments against the free market is a lack of belief in freedom itself.
- Milton Friedman
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