Are you the one measuring those numbers or are the shops giving them to you? I'm wondering if the scales are maxing out and they're just telling you numbers or if that's the actual measure.
How does it feel when you pull it? 14 lbs on one finger should almost be making your hand shake. One error I've seen is that people try to measure the trigger pull with the bar for the gauge high up on the trigger. But on the M&P you need to have the bar further down on the trigger or the trigger safety won't disengage. This will cause the scale to max out and give you a false reading. Seems silly but I've seen it happen to folks before.
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Know the status of your weapon
Keep your muzzle oriented so that no one will be hurt if the firearm discharges
Keep your finger off the trigger until you have an adequate sight picture
Maintain situational awareness
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