I have had nothing but stellar customer service from RCBS. They never questiond what happened but only asked for my address. And what do ya' know, a new parts always showed up three days later.
My father broke the shell plate pawl and arm (auto-indexes the shell plate) by short stroking my Pro 2000 press. I explained to RCBS it was strictly operator error. They refused to take my credit card info! I told the rep I felt guilty not paying for something that was clearly misuse. The rep replied, "well, are you a dedicated RCBS customer?" I replied I was. The rep replied, "well we like to keep it that way and your parts are in the mail" and he hung up. They shipped the parts free of charge.
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