POF's customer service treated me great, but as their production fell behind demand they started getting pressured from all sides so no surprise if some people didn't feel like they got the royal treatment. No excuse, but growing pains for a young company. The bolt problems they had earlier IIRC originated from the vendor, and wasn't a design flaw. That all seems to have been remedied a while ago. I know several folks with POF's and they have nothing but kudos for their rifles.
Here's a range report I posted right after I got mine:
http://thefiringline.com/forums/showthread.php?t=367024