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Old October 18, 2009, 06:04 PM   #2
orionengnr
Senior Member
 
Join Date: July 9, 2004
Posts: 5,172
Yep. That's why so many of us are die-hard S&W fans.
I bought a 396 that the prior owned had "done something" to...took some of the finish off the frame by spilling something on it, maybe. Looked bad, shot great. I talked to S&W about a re-finish, they said send it in and we'll have a look. I was sure to let them know that it had been due to negligence/abuse, not a factory defect.

I sent it in, waited about week, and called to follow up and find out how much the damage would be. It was already enroute back to me, completely refinished, free of charge!

Pretty hard to beat that...
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