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It makes no sense at all that you say they don't answer the phone. That's absurd. You sound like you work for a competitor.
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Just telling it like it is--and I could care less whether you believe me or not. The fact remains--every call I've made this week (not to make a new order) has been booted to a recording asking for telephone number and message. The e-mails and voice mails I left all had my contact info, what the issue was and what I would like to do. Like I said--zero response so far. I don't expect immediate responses necessarily (though I can name other industry companies who generally respond immediately). They would be better off saying in-stock doesn't necessarily mean in stock right on the item order button--and it's definitely not a good a idea to say we'll get right back to you if in fact you don't. Just because you've had wonderful service does not refute what happened.