Having worked in a corporate retail store before I can tell you that surprisingly, the mostly part time staff is not always up to date on what current stock levels are, and even if they have available to them a system to check store stock, it is not always accurate or updated in real time to show that something has sold out. Also of importance is the fact that 98% of the people on staff are being paid less than $11 an hour to deal with your problems that they really probably don't care about, and they don't care if you go bother some other poor shlub in somebody else's sweatshop either.
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Many times their gun ads are bait and switch efforts to get you into the store. Been there myself.
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As far as advertisements go, they are mass printing's
ordered by a corporate office and then distributed, and don't necessarily reflect in store stock at your particular location.
But ranting aside...
Always try to speak to a manager for problems like this, they have more knowledge about the actual workings of the store and have more authority to solve problems if they can be solved. However, if you try to squeeze a solution to your life's problems out of a part time employee who hasn't been informed as to what's going on, they're going to give you the run around and they are going to laugh at you with the others afterwards because angry people are funny.