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Not being able to see all the warranty in your post, I'm wondering if there is more verbage stating something along the lines about customer abuse, neglect, etc. I appreciate what you're saying, but it's still only one side of the story. Having worked as a quality engineer for forty+ years I've seen a lot of odd requests for warranty coverage and a lot of strange damage on returned products. It's sometimes very difficult to tell a customer "NO", because they're always dead certain they are right and a lifetime warranty means refund or replacement regardless of the cause. I do wish you the best of luck with this if it's truly their fault.
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