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"The key is good service and doing the jobs properly."
AND ON TIME. In other words, ready when promised. Sure, there will be times when a parts supplier is slow, or whatever, but try to give a good time estimate and stick to it. If you are backed up, it is better not to take more work than to keep making excuses for the delay on the ones you have.
Since you are school trained, you might be able to take on an apprentice to do the semi-skilled work, like putting on recoil pads or installing scopes on rifles that are already drilled and tapped.
Also learn to turn down jobs that will be nothing but problems and money-losers, like worn out old break top revolvers. Be polite but firm - you don't work on those, period.
Jim
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