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Old March 23, 2020, 04:00 PM   #7
DaleA
Senior Member
 
Join Date: September 12, 2002
Location: Twin Cities, MN
Posts: 4,560
My very limited experience is that if a big company actually says they will do something they actually will do it. That said a couple of times I've had to write and tell them I haven't received their product yet. Each time it worked out fine for me with just one reminder sent.

I'd say that after a patient month of waiting you sure could send them a reminder.
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