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I called them last year before I made a bid on a revolver they've discontinued to make sure if I had any issues if they still serviced that model. I was told "all Heritage revolvers have a lifetime warranty."
I called around 6 PM, went through the menu, and got a customer service rep almost immediately. I don't see why you're having issues getting a hold of them.
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"We always think there's gonna be more time... then it runs out."
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