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There's a lot of companies that could learn about customer service from the reloading industry. From what I've read since I started, you can pretty much get the same great cs from any of the reloading companies. I recently called Hornady on something much like this and the same response that the OP received with RCBS. I say all these reloading companies should teach customer service seminars. Companies would have higher profits because they'd have higher customer retention.
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