Dillon is great with their customer service. A good friend of mine confided in me that he accidentally shot his Dillon scale. He somehow managed to discharge a little .380 ACP and of all things the bullet blew away his scale. I told him send the scale to Dillon and he balked at the thought of showing Dillon he was stupid enough or better put careless enough to shoot his scale. So I told him if he was going to throw the scale away (it was quite dead) to just give it to me and I would send it to Dillon. Worst case I figure is some people at Dillon will share a laugh and send me a new scale. So the laugh is on me and I get a free scale. Works for me. Anyway he decides why not and sends the scale in as broken, hell yes it's broken, it has an obvious bullet damage to it. Two weeks later his brand new scale showed up with absolutely no charge.
Ron