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I’ve heard similar complaints through the last few years.
I’ve purchased from them a few times, wasn’t too satisfied with the experience.
Doesn’t matter if they answer the phone or not, to me; if I needed to call them, then the problem has already occurred.
It’s simple, if I order and pay for a product, then that should be the end of continued effort on my part.
If I hear that someone has to call for customer service, then that tells me that there’s a problem.
Many good companies get me the items that I’ve ordered in a reasonable timeframe. Some do not, I avoid them.
That’s pretty much why I’ve stopped using a few suppliers. Optics Planet, CTD and PSA, are on my list to avoid.
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