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not sure what else they could have done besides send you another guide rod, which it sounds like you wouldn’t have been interested in.
ETA: Did you have the guide rod for a year before you contacted the manufacturer? Or Did this get resolved a year ago, and you are just bringing it up now?
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I absolutely had interest in a replacement part. At first, at least… They claimed that a replacement part wouldn’t do anything because there was “nothing wrong with the first one.”
And no, did not wait a year. Addressed the issue within a week of receiving