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**Rich Lucibella** · May 6, 2006, 10:31 AM

DD-
Generally, replacement labels are sent to us from the Sub House. This takes about 10 days to process. When I get a complaint direct, we send out a replacement. Rather than log each of these and compare them to the replacement labels that later come in, it just makes more sense to send that one, too. Otherwise, someone is bound to get missed.

FWIW, we really only send out a couple dozen replacements every issue; though, I know, from these threads one would assume the rate is much higher. I guesstimate that only 1 in 4 damaged issues gets reported to us; if so, the damage rate is still a small fraction of 1%.

Looks like you just keep drawing the Black Marble!

Rich

May 6, 2006, 10:31 AM	#7
Rich Lucibella Staff Join Date: October 6, 1998 Location: South Florida Posts: 10,229	DD- Generally, replacement labels are sent to us from the Sub House. This takes about 10 days to process. When I get a complaint direct, we send out a replacement. Rather than log each of these and compare them to the replacement labels that later come in, it just makes more sense to send that one, too. Otherwise, someone is bound to get missed. FWIW, we really only send out a couple dozen replacements every issue; though, I know, from these threads one would assume the rate is much higher. I guesstimate that only 1 in 4 damaged issues gets reported to us; if so, the damage rate is still a small fraction of 1%. Looks like you just keep drawing the Black Marble! Rich __________________ S.W.A.T. Magazine Weapons, Training and Tactics for the Real World Join us at TFL or at AR15.com or on Facebook