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Interesting. Do you think you can fix it? Looks like it might be a custom part.
Let us know the outcome - and don't let GunVault off the hook. Call them every hour for a day and don't let the receptionist put you into voicemail. The customer service guy obviously isn't doing his job, so you're going to have to make the receptionists life hell for a little while. Call her every twenty minutes from the time she gets there until she leaves. Start out by telling her what you intend to do and perhaps she'll put the guy on the phone so her life isn't miserable.
They should send you a replacement part for free. That is a manufacturer's defect.
Good luck!
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