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My mold is the 452 230gr. HP RG4 cavity PB mold. I took all the pins out and the mold halves mate up perfectly. When I put the pins in, I can see daylight coming though and it looks like the pins are too large in diameter for the slots cut for them.
I emailed NOE today about 3 pm. At 3:42pm, I got a reply from Al Nelson. He said box it up and send it in. He will repair it, replace it or refund my money. I just want it repaied or replaced. I liked the design of it. At 4:11pm, I got a phone call from Al Nelson stating the same thing as in his email.
After I looked at all my mold, I discovered I have a 3rd mold of theirs. It is a 360 160gr swc 4 cavity with gas check. I remember ordering the plain base version, casting a session with it, decided I should have gotten a gas check version and contacted NOE to see if I could trade it in. I was willing to take a loss on it because I had used it, but Al Nelson traded me straight across for it.
Definitely good customer service.
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