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I'd bet money it was damaged by someone prior to you owning it. Perhaps the 'display' one or some such. I've seen plenty of guns damaged at gun shows by amateurs who think they know it all.
Also i find it strange that the local smith fixed it instead of sending it to S&W for free... Perhaps he was aware it didn't ship damaged?
I'm not saying S&W can't make a bad gun but some things about this seem strange.
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This is where I'm at. Especially when the OP states the Gunsmith was a bit elusive about the problem and the fix. Since the OP did not get the real facts from the gunsmith as to what was wrong, it would be hard to contact S&W and snibble about their poor quality when it could have been damaged in the store, or by the owner. I've still to hear how the OP knows it was a bent crane.