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Originally Posted by kraigwy
I can only speak for Smith and Wesson. I had a 642 that broke. I contacted S&W and they sent me a mailing label, pre-paid to fed ex the back to S&W.
Before I got notification that they received the gun, I got a call saying the gun was beyond repair, and they were replacing it, at no charge.
Since the new gun had a different serial number they had to send it to an FFL where I'd pick it up.
Didn't cost me a penny.
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That's surprising. You didn't have to pay a transfer fee to the FFL? Or did S&W pay it?