"...plates off many Smith..." Smith's require a special tool to remove and install the trigger rebound spring housing. About $20 at Brownell's.
Even with a proper trigger job and new springs she still may problems. Assuming her hands are arthritic, doing anything may or may not make any difference. Even a pistol will hurt to shoot with arthritis.
Mind you, if she's not practicing with the thing, she might as well not have it.
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