Ive had my 550 for over 25 years and tens of thousands of rounds. The ram began to get very sluggish. I took it apart and cleaned and lubed it according to their instructions put is back together and it was still not right. I called dillon to send it back as they offer a cleaning service for $67 including shipping. They said they would call me when it wss ready and i could pay before they shipped it back. Two weeks it was at my door, they replaced a ton of parts, just about everything other than the ram and the press itself. No charge and runs like new.
Best customer service anywhere. No question. This is why people drink the blue kool aid
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