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When I do right, that always seems to come back to me. If I do wrong, the opposite is almost always true. I will not, however, make a super effort to make their mistake right. If they put out a UPS "call tag" and have the package picked up from my front porch, I'll do that. If they expect me to re-box the items, drive the 20 mile round trip to town and ship it on my dime back to them, that's garbage and I won't do it.
Flash
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