So even though I have said there could be improvements, there are better ways to say something, that its not a full on training video and was a spur of the moment expedited video made at the shop by a third party etc..... I don't believe I have been completely black and white on this because i am not perfect and for sure not a TV star or somebody used to the camera and have never said so.
Yes I am the store owner, its in my sig line
Frankly I am doing my best to follow this up and answer to it, am not afraid of criticism, however being a small business owner is taking priority.
Oh well, keep going and posting it all over, I will try and be available to answer folks as i can.