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NCHornet · January 19, 2008, 11:40 AM

I hate bad Customer Service like this. I would send a certified letter to the manager/owner of the company. Explain everything that has happened. Hopefully you have documented all calls and the people spoken to. Notify them that if the item is not received in 7 days from a given date you will file a dispute with your CC company. I have had to this exact samething a couple of times and it usually gets results. Make sure you save a copy for your records in case you have to file the dispute. I would also include a link to this posting.
Good Luck
Keep us posted.
NCH

January 19, 2008, 11:40 AM	#3
NCHornet Senior Member Join Date: December 20, 2006 Posts: 1,001	I hate bad Customer Service like this. I would send a certified letter to the manager/owner of the company. Explain everything that has happened. Hopefully you have documented all calls and the people spoken to. Notify them that if the item is not received in 7 days from a given date you will file a dispute with your CC company. I have had to this exact samething a couple of times and it usually gets results. Make sure you save a copy for your records in case you have to file the dispute. I would also include a link to this posting. Good Luck Keep us posted. NCH __________________ When seconds count, the cops are just minutes away!! Carry ON!! NCHornet