The Firing Line Forums - View Single Post - Botach customer service

Japle · November 1, 2010, 06:28 PM

UPDATE:

I managed to cancel my order with Botach and actually got a confirming email.
I ordered the same item from Optics Planet and quickly got an email saying they were backordered. No problem. At least they let me know.

Then I got an email from Ackah Sarbah at Botach complaining that I was slandering his name all over the internet.
He should complain to whoever was handling (or not handling) my order before he got hold of it.
He should complain to whoever is supposed to update the "order status" section of Botach's website.
He should complain to his boss, who's responsible for customer service in the first place.

November 1, 2010, 06:28 PM	#6
Japle Senior Member Join Date: October 12, 2004 Location: Viera, Florida Posts: 1,340	UPDATE: I managed to cancel my order with Botach and actually got a confirming email. I ordered the same item from Optics Planet and quickly got an email saying they were backordered. No problem. At least they let me know. Then I got an email from Ackah Sarbah at Botach complaining that I was slandering his name all over the internet. He should complain to whoever was handling (or not handling) my order before he got hold of it. He should complain to whoever is supposed to update the "order status" section of Botach's website. He should complain to his boss, who's responsible for customer service in the first place.