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"Is this normal?"
No, but there are still many agencies trapped in the past, and behind the training curve because of it. But, that's little comfort if you're located in an area where the training standards are sub par. A law suit or two often is what is takes to force the change, unfortunately.
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Meriam Webster's: Main Entry: ci·vil·ian Pronunciation: \sə-ˈvil-yən also -ˈvi-yən\, Function: noun, Date: 14th century, 1: a specialist in Roman or modern civil law, 2 a: one not on active duty in the armed services or not on a police or firefighting force b: outsider 1, — civilian adjective
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