The Firing Line Forums - View Single Post - Warranty: When is it reasonable to request a new gun?

Shadow9mm · March 13, 2025, 07:23 PM

Personally, I would be asking for a refund not a new rifle.

My policy on guns is simple. It should work when I get it. I understand things can happen. I will give the manufacturer an opportunity to fix the issue. However If they do not fix the issue after 2 returns, I'm asking for a refund or selling it and calling it a loss. I will never buy that model of gun from that manufacturer ever again. If it was wrong from the factory and they cannot fix it, why would I have any expectation that a replacement rifle would be any better? I will go buy what I want from someone else.

Also, before I buy a gun/brand I will call their customer service and ask questions. If I cannot call and talk to a real person who is reasonable competent, I wont buy from them. Only being able to submit tickets via e-mail or contact form paces is unacceptable imho. Learned this one the hard way.

March 13, 2025, 07:23 PM	#21
Shadow9mm Senior Member Join Date: March 21, 2012 Location: Indianapolis, IN Posts: 4,590	Personally, I would be asking for a refund not a new rifle. My policy on guns is simple. It should work when I get it. I understand things can happen. I will give the manufacturer an opportunity to fix the issue. However If they do not fix the issue after 2 returns, I'm asking for a refund or selling it and calling it a loss. I will never buy that model of gun from that manufacturer ever again. If it was wrong from the factory and they cannot fix it, why would I have any expectation that a replacement rifle would be any better? I will go buy what I want from someone else. Also, before I buy a gun/brand I will call their customer service and ask questions. If I cannot call and talk to a real person who is reasonable competent, I wont buy from them. Only being able to submit tickets via e-mail or contact form paces is unacceptable imho. Learned this one the hard way. __________________ I don't believe in "range fodder" that is why I reload.