[Ricklin]

I'm pushing 70 and have owned guns since I was a kid. Over all those years and more than a couple guns I've had two new guns that needed to be returned to the factory. In both cases the guns were 100% replaced with a new product.
#1 was my very shiny stainless Remington (Pietta) 1858 NMA, It arrived with a sloppily machined cylinder, no two bores were the same and all oversize. Unpleasant experience and difficult customer service, when I reported the measured bores they relented and agreed to "take a look at it" however the freight was on me. They replaced the revolver and paid the return freight, still have it, great gun.
#2 was in the last few weeks. In this case a PCP gun bought direct from the manufacturer. The bolt handle was on the outside of the box when received. Freight damaged. Chinese customer service please take pictures and video. Pleasantly surprised, I took pics and a 5 sec video. I had a call tag in my email the next day. They shipped a new replacement when I dropped off the box with UPS. New one is great. I suggested they ship the bolt handle in the parts bag. They were appreciative for the suggestion.
Please update your thread to let us know how you fare. I suspect the culprit here is the guy you did not contact.