Originally Posted by JeanClaudeSegal
i am still awaiting a reply
The OP presented clear and easy instructions regarding what to do if a person has complaints in the first post of this thread.
If you followed the prescribed procedure and have not received a reply to the email you sent then that is relevant.
If you have not followed the procedure then the fact that you have not received a reply is not relevant. The OP did not promise to visit this site daily or regularly so it is unreasonable to chide him for failing to provide a rapid response to what you post here.
In your next post on this thread state clearly whether or not you followed the prescribed procedure and emailed the provided address with your complaint so that the relevance of the lack of reply can be assessed.