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but they could have done something to improve the ergonomics as their customers outline it a concern
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Why? People buy the gun anyway. If you are Glock, why change? With all of the design features that can be improved, a little marketing and peer pressure solves that problem. Besides, there are more Glock owners who cry "perfection" than "change" so a Glock will always be a Glock. If it's not broke, don't fix it. If you don't like the ergonomics of the Glock, buy one of several other polymer pistols from other manufacturers that have better ergonomics
