View Full Version : Thanks Hornady

December 11, 2007, 06:10 PM
Just wanted to reward a company for good customer service. I recently bought a hornady new generation FL sizer for .223. The die works well and then I ran one shell without any lube, stuck case. I tried to push it out with the decap pin, damaging the expander in the process.
So I called up Hornady to get a new one. The woman on the phone asked what I needed, if I needed the zip pin, then took my shipping info, didnt ask for payment info. A week later the parts showed up, no charge. Now that is what I call customer service. I expected to have to buy one and was pleasantly surprised to have it replaced at no charge.


December 12, 2007, 06:09 PM
Over the years, I have broken two Hornady items, clearly my fault. I called their customer service and told them I had broken XXX part and would like to purchase another. They responded by shipping me the parts - - no charge.

Ya gotta love companies like that.

December 14, 2007, 06:05 AM
Interesting ... they have never had a problem charging me for LnL press or die parts over the years - which includes $15.70 for a broken decapping pin back in August.