View Full Version : Is EAA the worst company to deal with?

May 7, 2002, 06:55 PM
Does everyone have a problem with this company? Why does Tan use them as an importer. I have not been able to get an honest answer from them. Has anyone one else.
Would you buy a Tan again after having to deal with EAA

May 7, 2002, 07:47 PM
I haven't bought a Witness because of the reports I've seen on this board.

May 7, 2002, 08:01 PM
Bought a 22lr conversion kit from them. Had a couple problems w/ it. Took them only 3 days to fix it and they returned it w/ 2 new mags. They did ok by me.

May 7, 2002, 09:45 PM
I think you may be one of thevery few who have recieved good service from them.
How did you do it?
The other 75% of the people would like to know.
I love the tan pistol, but if something isn't right they will make you sorry you bought the pistol

May 7, 2002, 11:09 PM
WOW! I guess I just got lucky. I had no idea!

Tropical Z
May 8, 2002, 01:22 AM
I've had great service from EAA!
I think it all depends on how you start the conversation-with EAA or anybody else.

May 8, 2002, 05:56 AM
Well about "Hi, I have a question?"
That is how I started.

May 8, 2002, 09:21 AM

May 8, 2002, 10:19 AM
Tropical Z,

I completely agree with your philosophy regarding etiquette in general, however, I must disagree with your statement regarding a "customer prompt" for poor service from EAA.

As a standard rule, I go out of my way to treat all people (and companies) with as much respect outright as I would wish from others. After the pleasant conversation I enjoyed with the customer service representative at EAA, I was under the impression that my Witness was in capable hands. The repertoire was jovial, and in no instance did I ever expose my disappointment with their product.
There was no indication of even the slightest degree of animosity towards me from the any of the phone conversations I had with EAA over a three month period.

All attempts to have the problem rectified (except perhaps for the third and final attempt) were handled with as much cordiality and patience as humanly possible....

In all, I received a great disservice from EAA, certainly through no fault of my own.

May 8, 2002, 10:44 AM
kbsrn & all,

For those that are not familiar with my experiences regarding EAA and a Witness Compact in 10mm with a Wonder finish, please review the following links:



These links will provide varied experiences that some shooters have had in dealing with EAA or in owning and shooting a Tanfoglio CZ "clone" pistol design.

I believe that I communicated to EAA my concerns in a reserved, professional adult manner. Read the posts found on the provided links and draw your own conclusions.

May 8, 2002, 12:32 PM
My experience with them as been very unhappy. I started out very pleasant, but by the end I was sorry I bought the pistol. The pistol is great, EAA is the worst.
I don't know why Tan uses an importer that seems to be determined to upset as many customers as possible. I wish that I had read some of these posts before I bought the pistol. They all seem to sum it up this way, great pistol, lousey customer service.
I hope Tan reads these posts and asks questions.

Dave T
May 8, 2002, 01:54 PM
A dealer friend of mine (gunshop not just an FFL holder) absolutely refuses to do business with them anymore. In fact, if you bring up the subject his face gets red and he starts cursing. Don't think I want to go there.

May 8, 2002, 02:25 PM
This seems to be a pretty stanard reaction to them. I know that is how I react when I talkabout them.

May 8, 2002, 02:37 PM
It is the worst firearm company I have had to deal with, so far.


May 8, 2002, 08:16 PM
I too have had problems with EAA. As a result, will NOT buy a thing from them. Given the way that EAA does things, is it possible that someone senior in their organization is from a software (not to mention MICROSOFT's name) company. They both seem to run by the same MO :rolleyes: :barf:

May 8, 2002, 08:22 PM
Don't know about the worst, as I've not had to deal with any other company. However, my experience with EAA has not been pleasant. I love my compact 10mm Witness, but cannot get any kind of technical service from EAA on the gun. I sent three separate e-mails regarding replacement of recoil springs and have yet to receive a sensible response.

May 8, 2002, 09:13 PM
Becuase they don't know their own product. If you ask them a question they rarely answer it, or answer it the same way twice. They also try to make you feel stupid for asking the question.

May 9, 2002, 05:48 AM

May 9, 2002, 10:50 AM
They are right up there with Taurus in my book.

I didn't get the results I wanted until I got NASTY.

May 9, 2002, 03:10 PM

May 9, 2002, 03:14 PM
btt btt btt btt...for the love of God!!! It's at the top!!!! It's been an active thread for 3 days!!!

FWIW, I've never dealt with them, but my father says he's never had any problems with EAA.

May 9, 2002, 04:29 PM
A resounding NO. Absolutely Philips electronics is the worst company I've ever dealt with. EAA is a pussycat comparatively speaking.:p

May 9, 2002, 04:53 PM
I broke the bolt on my IZH 60 Baikal air rifle when I bought it. Within a day of me asking EAA about a replacement, it was in my mailbox, free of charge. Not bad.


May 9, 2002, 04:53 PM
After the way they treated me I am going to keep the BTT going. They are an awful company that treats customers like crap.

May 9, 2002, 04:57 PM

May 9, 2002, 05:06 PM
Well, I'm all for bashing a bad company...but over half your posts on TFL have been EAA bashing, with half of those being "BTT". It seems pretty foolish to me considering the fact that you have one for sale here.


But hey, that's none of my business.

May 9, 2002, 05:16 PM
BTRD&F. :rolleyes:

May 9, 2002, 06:06 PM
No it is not. It is an attempt to demostrate to Tan how many customers they have lost due to the extremely poor customer service that EAA provides to many of it's customers. here is nothing personal in it at all. I love the Witness I have, it is pound for pound one of the best valies out there. What I really don't like is the way EAA treats people who have a problem. I work in a customer service relate area and know how the public is supposed to be served.

Well ok it is a little personal. I won't buy another Witness while EAA is the importer. I really do like the pistol and would buy at least two others if it wasn't for EAA. So as soon as Tan gets rid of EAA I can continue buying the pistols I want. So that part is personal.

May 9, 2002, 06:08 PM
I do have that one for sale. I am not bashing Tan or the Witness, I think that they are great. It is EAA I am bashing. I am selling the pistol becuase it won't do something I want to do, convert to 45ACP. The other one I own is converted to another caliber. I haven't said one bad thing about the pistol, it is EAA.

May 10, 2002, 08:19 AM

rolling rock
May 11, 2002, 01:51 PM
I had a Witness P that after only 6,000 rds through it got to the point that with the safety on you could still pull the trigger and get the hammer to fall. And the slide pin would back off randomly causing a slide jam. (not good for protecting your life!). I sent it back to EAA who in turn completely rebuilt the gun and returned it in two weeks. all it cost me was the fedex chg. didn't like the gun from the day I bought it but, can't complain about EAA's service

May 11, 2002, 02:09 PM
Sounds good to me. I have warned everyone who asked away from EAA after a bad QC and customer service experience.

May 11, 2002, 04:50 PM
As to why some folks have had nothing but exemplary service from EAA, but others got the worst customer relations nightmare of their lives, if I'm reading the posts correctly. What was different in each case?:confused:

July 6, 2002, 11:21 PM

Well, I'm always open to constructive review of my actions. Could you review my previous post and the associated links regarding my experiences, with an EAA 10mm Compact Tanfoglio Witness in Wonder finish.

Perhaps you, or others, may be able to conclude where I may have over-stepped what a customer should expect from any company when purchasing an item... that is, considering the policies that EAA attmepts to espouse.

Remember, review the associated links. Then post your response.

Thanks for any feedback!

July 6, 2002, 11:50 PM
Well I dumped thie pistol. I lost $'s but I am gald to be done with it. I liked the pistol, but I refuse to do business with a company like EAA. I went and bought a used SIg 229 for $450 and am much happier. Can't compare the two, and as a added bonus I don't get nasty e-mail from the PResident of SigArms like I did from the president of eaa.

July 9, 2002, 07:25 PM
My first EAA 45 Witness was good but the wonder coat started peeling off after just 350 rounds, now the two bad ones got the witness 9mm competetion had some nice features and was not a low grade gun functioning was not there, got the Bakil over and under my dealer took care of me on that, it would not eject the top chamber. There guns are reasonable, they import some good stuff but, the company will not come around as I see them as a long end company and care more about the sale and your done.

As a note they did pick up DR Middlebrooks, I would like to see if that makes any differnce. He can give them some serious technical help that I feel thay need. I think that if you want a CZ get it from CZ the 100 bucks aint worth it!

July 11, 2002, 03:39 PM

What's BTRD&F mean?

August 4, 2006, 10:43 PM
I'm a new FFL, May 0f 2006, but the only thing I buy from EAA is their Windicator, a .357 Mag DA Pistol. Say what you want, but a .357 at my cost of $179.99? also it's better made than the Comanche .357 mag. Hey for less than $200 bucks for a new 357 mag, I won't complain. Also I would'nt personally own or shoot a cheap gun, I can't see why anyone who values their hand would take the chance.

September 6, 2006, 06:18 AM
The problem isn't so much with their guns. Everybody makes good and bad ones. Move on.
The problem is with their service dept.
I have had dealings with them in the past.
Let's just say I don't currently own anything they would be fixing under warranty and leave it at that.
Too bad there isn't a smilie for the double bird.

September 6, 2006, 12:27 PM
Before CZ was importing into the U.S., I bought a Tanfoglia BTA 90 before EEA took over from the Florida importer. When I needed some service, I called EEA and when they found out it was purchased before they became the importer, they would not offer any help and were very unpleasant. I wrote a letter to the
parent company president in Italy and informed them of my experience with EEA
and said they did not serve his company well and hoped he would find another importer. He responded but was politically correct in not saying or doing anything. Thankfully, CZ started importing and I no longer had a need for the Witness line. Enjoy doing business with CZ-USA.


September 16, 2006, 08:41 PM
The Tanfoglio Witness pistols are some of the finest on the market right now. I own a Gold Team in .45ACP with an interchangable upper in 10mm, a Silver Team in .45ACP with a .38 Super upper, and a 9mm standard frame gun. All these pistols have given superb service in the years that I have had them.

With that said, EAA is not the best company to deal with. The parts available from them are fantastic quality from the Tanfoglio Factory, and believe me, there are lots of goodies available. On the other hand, if your pistol breaks, forget sending it to EAA for repairs. Better off buying a new part from their online store and having a local smith repair it.

Blackwater OPS
September 16, 2006, 10:13 PM
No, clearly you have not dealt with "botach tactical".

September 17, 2006, 08:14 PM
Similar deal here. Love the Tanfoglio pistols (10mm and 38 SA especially), but don't own a single one and won't own another until somebody else is importing them.

:barf: EAACorp

I also make it a point to tell everyone why I won't own any EAA firearms (I am a gun club officer so...). :D

Thank god for CZ USA.

Gotta love the internet.

September 21, 2006, 04:59 PM
What's BTRD&F mean?
Yeah - let us in on it.

September 22, 2006, 05:03 AM
Yeah - let us in on it.

Since the poster hasn't responded to the first request in over four years, I doubt that we'll ever find out. :D