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Yours isn't first I've heard of and there was a post around June this year here at the Firing Line about them. Might want to do a search. The good news is for that post, one of the head honchos at CTD saw it and took care of the issue immediately. While I'm not the guy out any money, you might just see what happens before throwing them under the bus. They are a big company and handle tons of transactions. Things can get messed up and sometimes even though the right intentions are there, it stays messed up longer than it should. Hope this all works out for you.
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